Changes to Order

A fee of $5.00 will automatically be charged for any changes or modifications you request to your hair extensions order after the order is placed. This includes item, color, payment, shipping, or coupon redemption changes. Requests for changes to orders will be accepted up to 10AM (MST) the following business day.

Mail Order

To place a mail order simply, complete the Mail Order Form (below) with your payment enclosed. Please note accepted forms of payment; Credit Card, Cashier’s Check, or Money Order only. Payable to:

Send Mail Orders with payment included to:

  • Attn: Mail Orders
  • 4613 N. University Dr. #467
  • Coral Springs, FL 33067
  • United States

We will ship your item(s) after we process your payment.

Return Policy

There are no returns accepted due to manufacturers’ policies. NOTE: Unauthorized returns will incur a 50% unauthorized product return fee.
We are happy to accommodate hair extensions exchanges. If you wish to exchange your clip on hair extensions or your seamless hair extensions item(s) please follow our exchange policy below.

Exchange Policy

We want you to be satisfied with your order. We allow one exchange per item – please read fee section below. Please be aware: Unauthorized and ineligible exchanges will incur a 50% unauthorized product return fee. To avoid this fee please follow these exchange guidelines:

Product Eligibility

Eligible product(s): must be in original and perfect factory condition (unaltered, unworn, undamaged, and with tags attached) and in original packaging.
Items not eligible for exchange: Clearance, Discontinued, Accessories, and Special Orders and Wholesale Orders.
If product(s) have been altered, worn, damaged, or tags/packaging tampered with, products will be ineligible and deemed unauthorized.

Exchange Fees now offers Hassle–free color exchanges! If you are not happy with your hair extensions color selection and wish to exchange the same item for a different color the 20% exchange fee will be waived for your first exchange. A handling fee of $5.00 will apply to color exchanges.
20% exchange fees apply to all other exchange item(s).
Note: If you receive style/color help from our experts and the suggestions are not satisfactory, exchange fees and/or handling fees are not waived. Please choose carefully.
Charges required to complete exchanges are made on the credit card submitted in the original order.
Balances are issued as store credit only and can be used at any time.

Shipping Costs on Exchange

Shipping charges will apply. We ship via the method chosen on the original order, unless instructions in the exchange package specify otherwise.

How to Request an Exchange

Requests for exchange must be made within 5 business days of receipt of product(s). Exchanges must be pre–authorized by with an RMA (Return Merchandise Authorization) Number. Without an RMA the item(s) will incur a 50% unauthorized product fee.

To ensure your exchange goes smoothly, please do the following only after you are sure your item(s) is eligible:

  1. Email to request your RMA number. You will receive an email response with your RMA number and instructions on how to exchange and return the product. Please allow up to 2 business days for response.
  2. If order was placed by phone or mail and there is no access to email; please call our Exchange Department between 9:00am – 5:00pm MST. Phone 1-816-945-HAIR (4247).
  3. Exchange items must be returned to within 10 days from receipt of the RMA number. Once receives your exchange package, please allow up to 10 business days for the exchange process to complete.

How to Prepare Your Exchange Package

Outside of Package:

  1. The RMA number must be clearly marked on the outside of the shipping box. Packages with no visible RMA will be refused.
  2. Ship item(s) in a sturdy cardboard box as damaged packages are ineligible for exchange.
  3. Send package to:
    • c/o Exchange Department
    • 4613 N. University Dr. #467
    • Coral Springs, FL 33067
    • United States

Store Credits

Credits are issued as store credit only. Store credit is valid for the purchase of any product(s) on We do not issue any cash, check, or credit card refunds. To redeem store credit you must phone in to 1-816-945-HAIR (4247) (option 1) and place your order with a phone representative. Store credits do not expire.


If a backorder occurs on your item(s), you will be placed on a priority waitlist. We will promptly ship item(s) upon arrival. In addition we will inform and update by email with the estimated arrival date. If backordered item(s) are not received in a reasonable length of time, please contact us: 1-816-945-HAIR (4247), or email